Hi @ajfamilytrust    Welcome to the Community!   We were able to locate your account using your community details and checked your NBN order. Your address is tagged as Service class 21 in which the NBN wall plate or NTD box is not yet installed.   An NBN technician will be booked to install the necessary equipment for your NBN HFC service. Further updates will be given via SMS/Email or phone call as soon as it becomes available.   BasilDV ... View more