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skarta610 · ‎17-12-2020

Thanks for the response. I signed up for a $0 set-up fee 6 months contract, $59.99/month + $10 modem delivery. I was charged $69.99 on the first day of sign up. I understand TPG is a prepaid service, but it will be almost 3 weeks before receiving the service. As long as the billing cycle resets on the 29 Dec and will only be charge again on the 28Jan (Not on the 11Jan (T -1 sign up date)) for the monthly payment I am fine with that. Can you provide guidance if this is the case?

skarta610 · ‎17-12-2020

Hi, My credit card has been billed and charged the full monthly amount when I signed up for NBN. Problem is Signing up and scheduled installment date is almost 3 weeks apart (I signed up 12 Dec, paid full monthly on 12 dec + delivery fee of modem, but NBN installation will only be coming on the 29 Dec) So my question is this a normal practice? I don't see why I should be charged yet until my installation is done and service starts on the 29 Dec? Or will by billing cycle be rolled over to the 29 Dec once actual service starts? Thanks

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Re: Billed but no installation yet

Billed but no installation yet