Hi @6708735    Welcome to the Community!   We were able to locate your account using your community details and understand that you've been in contact with our NBN service delivery team. They've advised you to contact your building manager or landlord to check the location of the NBN NTD box. Were you able to contact them? If yes, what information have they provided you?   Based on the tagging of the NBN Co database, your location is under the Service class 3 in which the NBN NTD box is already installed.   BasilDV ... View more