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Kat3 · ‎28-12-2020

Thank you for the reply, but not having a technician out until tomorrow is unacceptable. The outage occurred on 27/12, how is it that no one can come out for two days to fix this? I am supposed to be working from home today and am unable to do this. The fact that a third party operator is not being engaged for another 24 hours again is ridiculous. Perhaps another third party should be engaged that can actually turn up and do the job that we are paying for. I have tried contacting NBNCO but they are closed. This should be escalated. I have had better service when living in the country over 250kms from a city.

Kat3 · ‎27-12-2020

I received this message at 7:38pm, 3 hours after the issue started: “TPG: Our wholesaler NBNCo is investigating an outage in your area which may be affecting you. We'll send updates. For more info, visit tpg.com.au/nbnoutage.” Then another message at 8:45pm: “ TPG: NBNCo is still investigating an outage in your area which may be affecting your NBN service. We'll update you once it's resolved.” and absolutely no update since and it is now 11:18pm. What is happening? Will I be credited for this issue? Can I have an update please? Thank you. It’s now 10:06am on 28/12 and still nothing. I called the technical support and was told they have no timeframe for a fix. I’m supposed to be working from home and need the internet. Can someone please tell me what’s going on?

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Re: NBN outage

NBN outage