TPG Community

davidinnes · ‎05-07-2022

I recieved a call from a lady on my way to the medical centre today but missed her name. I said to call me back after 1pm. She called back at 1:30pm and left a message, as I was still at the medical centre. I could not hear her name properly nor the number to ring back on. I rang 1300 number and was told there was busy period and to try the TPG community site. I am back at the Doctors tomorrow between 1pm and 2pm. A call after pm tomorrow ror one today would be fine. Else Thursday will be fine too. I still don't understand what or how I can help more with or on a phone call. The problem is to remove my credit card details and make the bill go to the organised direct debt, which is working fine for the internet billing. What can I possibly do to correct this over the phone? Surely you good folks can do something then call me to say it's done? Credit Card ending in 7340 or 0056 are not to be charged. Direct Debt details (under my account) are correct (I have reapplied them and can send the Direct Debt Form PDF is needed) I have used my Mother's Creditcard details (Ending in 7559) which hopefully in your billing system will charge mobiles too and not either of my cards 7340 or 0056. I think this will fix it know. Credit Card / Debit Details have been updated online via My Account for my mother's BSB and 7559 card. I don't know what else to do. Thanks for your help though :) Regards David Innes

davidinnes · ‎01-07-2022

I appreciate the reply. I've sent a PM to you with my customer number and mobile number, however have yet to hear from TPG. Unfortunately this means another payment deduction has occured as described above.

davidinnes · ‎08-06-2022

Under my account settings it shows all three of our mobiles are assign to direct debit. However, since paying my mobile phone(s) accounts in Feburary, 2022 with a credit card, the system is continuing to charge the card and not the assigned Direct Debt. We have completed a direct form, and checked in the Mobile Account page that all three mobiles have the correct direct debt information, which they do. Can you please fix your system to reflect future bills are taken via this direct debt. I previously had dealing with Customer Relations over this matter and other problems with your new billing system Thank you

davidinnes · ‎25-04-2021

Okay, not sure if I was really clear in my previous post. I can log into My Account from TPG using my UserID and Password - https://www.tpg.com.au/myaccount I can log into My Account from TPG using my CustomerID and Password - https://www.tpg.com.au/myaccount I can not log into My Account from TPG using my Mobile Number and Password - https://www.tpg.com.au/myaccount I can not log into My Account from TPG using my UserID and Password - https://cyberstore.tpg.com.au/your_account/ I can not log into My Account from TPG using my CustomerID and Password - https://cyberstore.tpg.com.au/your_account/ I can not log into My Account from TPG using my Mobile Number & Password - https://cyberstore.tpg.com.au/your_account/ I have gone to the link you referred to me, which took me to the same help page I utilized in an attempt to work out what I may have been doing wrong. Of course after clicking on the "Log into Your Account" (which directed me to "https://cyberstore.tpg.com.au/your_account/") link, I still could not login using my mobile number and the password. So I requested a reset of my password via the Forgot Password option to check if that may have been the problem. Then using the temporary password, confirmed by the SMS text sent from TPG to my mobile number, I still can not can not log in via my mobile number at either links: "https://cyberstore.tpg.com.au/your_account " or "https://www.tpg.com.au/myaccount". Interestingly enough, that link - https://cyberstore.tpg.com.au/your_account/ - doesn't accept my TPG UserID and password either, which as mentioned, works perfectly fine when I log in via the link: "https://www.tpg.com.au/myaccount" NOTE: Attached is a screenshot of the login fail using my mobile number at the url "https://cyberstore.tpg.com.au/your_account/" which I was directed to on the help page you linked: https://community.tpg.com.au/t5/Featured-Articles/Checking-Your-Mobile-Usage/ba-p/3818. Now I'm sure this all seems a bit silly, because when I log in from the "https://www.tpg.com.au/myaccount" link, using my UserID or Customer Number...it will log me in successfully and then send me to the https://cyberstore.tpg.com.au/your_account/ page with all those excitable option buttons, excluding of course Mobile Usage. I try again using my Mobile number and password...login failed. Any ideas? Thoughts? Regards David

davidinnes · ‎22-04-2021

I can not locate anywhere on my Account screen (see attached) when logging in with my mobile number and password and are having failed login attempts using the same infomation on the TPG app. I've noted a number of people have had difficulties in the past regarding finding Mobile Usage and am hoping there is a easy fix for my account so I can look at our household mobiles. In addition, when attempting to log into the TPG app, using the very same credentials (both username or mobile with theri respective passwords) that logs me into the My Account from the TPG website...results in a failed login. Any information and help would be greatly appreciated. Regards David

davidinnes · ‎15-04-2021

G'day Shane Bluegin79 has not heard from TPG since being told you would contact her. I help bluegin79 with her computer problems from time to time and previously dealt with the very poor service they recieved in relation to their TPG account. To think it is happening again is extremely worrying and frustrating. They have sent you their information to call via private message as instructed last weekend. As you may have noted this is a urgent matter due to phone banking restrictions while they can not access 13 numbers. Shane, would you please call bluegin79 as a priotory to ensure they have the correct, functioning and stable TPG account. If you can not make that call, please find someone who can. This has been very poor customer service from TPG once again for them. Regards David

davidinnes · ‎02-01-2021

This morning I woke up to a SMS message saying my Mobile Data Limit has been reached. I have had look at my billing periods, and notice today I paid (via direct debt as usual) my account. I have tried to call TPG on 13 14 23 but am told I can not speak to someone because of call demand and to ring back later. Would someone please contact me as a matter of couresty and some urgency because I can no longer dial out 1300 numbers or mobiles?? The message says my account is about to expire?

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About davidinnes

Re: RE: Mobile Account (Bills) using Credit Card not Direct Debt

Re: RE: Mobile Account (Bills) using Credit Card not Direct Debt

RE: Mobile Account (Bills) using Credit Card not Direct Debt

Re: Mobile Usage and Login fails on the TPG App

Mobile Usage and Login fails on the TPG App

Re: RE: 13 ## ## numbers are no longer working from my home phone service.

RE: Mobile Data Reached? Yet direct payment has been made today?