Hi @richardljeffery   We've edited your post as it gives the information on a public thread. Please avoid posting any account or personal information in public to protect yourself.   We've reviewed the account and we can confirm that you've already consumed the allotted data for your plan. Based on your data usage from previous months, you are consuming more than 50GB a month for Download only.   If you'll get the unlimited plan again, please shoot me a private message with your preferred time and best number to be contacted for us to arrange it with our plan change team.   BasilDV ... View more