Hi @Biscuit79    The firmware update needs to be requested and will be applied remotely. Please send me a PM with the details for us to forward the update request. Make and model of the modem/router Current Firmware TPG Username or customer ID number How do I private message (PM) in the community   BasilDV ... View more

Hi @Biscuit79    Welcome to the Community!   Did you forget your TP-Link modem interface login? If yes, then the only way is to factory reset the device.   BasilDV ... View more