Hi, I have been with TPG for few years now. Am moving houses and had organised nbn to be disconnected at old house and reconnected at new house on 8th January. I received an email 2 days ago that the installation has progressed and will receive an sms, email with few hours once service is active. Nothing received from TPG, now I dont have internet and from Monday I need to work from home. Tried calling multiple times, ended up getting transferred from one department to another. An agent took my details and promised a call back, again nothing happened. If this would have explained by the moving home specialist then would have preferred a complete disconnection at old address and reconnection of a new account/service at the new address. Frustrating experience !!! ... View more