Hi @mattzwolforum    Welcome to the Community!   We've edited your post as it contains your customer ID number. Please avoid posting any account information on a public thread as it may compromise your security.   We understand that you've been in touch with our Tech team and the case has been raised to our Engineers for further investigation. Updates will be given via SMS or phone call within 24 to 48 hours.   Let us know if you need further assitance.   BasilDV ... View more