Hi @Ruiz1955,   Welcome to TPG Community!   We have located the account using your community details. We can see that the issue has been escalated to our Engineering Team and a technician was scheduled to come out today for further investigation.   We understand how inconvenient to have an unstable connection and we apologise for the trouble this is causing you.   Our Engineering Team is closely monitoring this and the case engineer will be in touch once a new update becomes available.   Let us know should you have further queries. ... View more

Hi @Zadok,   Are you trying to use a third party modem/router? If yes, then the VoIP will not work as the settings is embedded to our TP-Link modem/router's firmware.   Should you require further assistance, please shoot me a private message with your TPG username or customer ID number.   Kind regards, BasilDV ... View more