Hi @teamvenice    Welcome to the Community!   We were able to locate your account using your community details and understand that you've been in touch with our NBN service delivery team. We can confirm that there's an active account under your address, which caused the delay. A follow up has been sent in order to get the NBN service activated for your account. Our sincerest apologies for the inconvenience.   Let us know if you need further assistance. BasilDV   ... View more