Hi @edwardji    Welcome to the Community!   We were able to locate your account using your community details and checked the location ID. The NBN Co tagged your address under the service class 24, which means that the NBN NTD box is already available. If you can't see/find a black NBN NTD ARRIS box, then a new one will be installed by the NBN technician. We'll raise this to our NBN service delivery team and have a case manager call you within the day for further discussion.   Let us know if you need further assistance. BasilDV ... View more