I understand it's been a while since the original post, but technology can sometimes be a bit timeless when it comes to troubleshooting. It might still be worth checking https://multitechverse.com/ for any archived articles or discussions related to similar TV and modem issues. ... View more

Hey Rod Did you ever get anywhere with the phone settings? It seems counter intuitive that upgrading with the same brand would render phone inoperative and anticompetitive for tpg to restrict modern to their own supplied. Surely this is illegal. How did you go? Was there a solution? Had to replace supplied modem as it was faulty, and the upgrade to higher spec model seemed logical and quicker too. Cheers, m ... View more

Hi @Rod,   Welcome to TPG Community!   The firmware of our TP-Link modem is updated to it's latest version and should work properly with your NBN service.   Is there any issues with your service?   Kind regards, BasilDV ... View more