Hi @wyezen1979,    For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection   It appears that the connection issue has now been raised to our Engineering Team for further investigation. I've also seen that a tech is set to visit on 02 FEB 2021 and you requested for an afternoon time.    I'll chase this with their team so they can confirm again via SMS your requested timeframe.    Feel free to reach out again should you require further assistance.      -Ahra_G ... View more