Hi @noctiswang93    Welcome to the Community!   We've edited your post as it contains your TPG username. Please avoid posting any account information on a public thread as it may compromise your security. We've tested the line and we can't detect the NBN NCD box. Please check the setup and will raise this with our NBN service delivery team and have a case manager call you within the day for further discussion.   Refer to the setup here: New Connection Setup Help   BasilDV ... View more