Hi @tonydiber15   You may send an email to adsl_admin@tpg.com.au together with the name and contact number of the person you wish to be listed as an authorised account user. In doing so, you're giving an authority to the person to contact TPG on your behalf and authorise TPG to discuss account related information such as; billing, contract, technical issues and account changes except for account cancellation.   You may also utilise other account information through here: Using TPG My Account & Online Account Info    Feel free to let us know should you require further assistance.      Regards, Ahra_G     ... View more

Hi @tonydiber15 ,   Welcome to the community!   The porting requires the phone number to be active, we recommend to cancel the phone service from your previous provider once the porting is done.  Note: TPG do not have access or control with your existing number, you will have to contact your old ISP directly. Let us know should you require further assistance.   Regards,   @tonydiber15 wrote: Hi I will be porting my land line in the next few weeks Do I need to cancel my old provider when I'm with TPG or do you organise it.   ... View more