Hi @theodore   Welcome to the Community!   We were able to locate your account using your community details and learned that you are under the NBN FTTB technology. This means that you should have a phone wall socket available in the premises. If you are not able to see any available wall socket, then it will be checked by the attending NBN technician.   Further updates will be given by our NBN Service delivery team once available.   BasilDV ... View more