TPG Community

bjay51855 · ‎13-06-2021

Hi Shane, now that I've been connected after over 3 months of frustration and cancelled appointments I want 3 months of free service. More than happy to go straight to the TIO again if you're not able to help like I had to last time.

bjay51855 · ‎10-06-2021

Hi again TPG, I was supposed to have an NBN technician come out this afternoon to complete the connection at my property - this was supposedly booked in over a week ago and I have received multiple messages confirming the same. Just now I got a phone call from my areas NBN contractor to book in a time to connect the NBN - apparently no booking was actually made at any point with them despite the multiple confirmation messages to me. Luckily they are able to come tommorrw. This lack of communication between NBN/TPG and their contractors is absolutely garbage. I have now had to wait around at home for appointments on several occasions and I still have not been connected. I have already complained to the TIO to even get an appointment booked in - which has not happened. I would now like to demand 3 months of free service once I am finally connected. Can you please arrange for this to happen so I don't have to waste more of my time complaining further to the TIO

bjay51855 · ‎25-05-2021

Hi, the final part of the lead in conduit has been completed last week some time by NBN. I was told previously that I still will need another appointment from an NBN technician to be able to connect the internet. Are you able to make me an appointment for this. Thanks, Bryce

bjay51855 · ‎17-05-2021

Hi, still no real answer to when I might be connected. I received the call the day after posting my previous message and was then told I would be contacted within 24 hours with a date - I was not contacted within this time frame and was sent a text message a few days later which just said there are delays with NBN and no date was given. I understand there are issues with NBN however, this has been ongoing for quite some time now and the lack of communication from TPG is becoming increasingly frustrating. I would also like some assurances that I will be compensated for the significant delays in getting connected.

bjay51855 · ‎07-05-2021

Hi TPG, just wanted to check in ask if you can tell me when my internet might be finally connected??? Have been waiting for >2 months now and last I heard would be another 2 for NBN to maybe complete some work at my home. Dont suppose you have any updates on this or are actually able to ask NBN when they might get around to doing it? Thanks. Account name is xxxxx

bjay51855 · ‎31-03-2021

I am free any time today from now

bjay51855 · ‎31-03-2021

Hi Ahra, I've contacted nbn myself and have finally gotten an answer to my questions regarding the installation. Given the delays in installation I would still want to have 2 months free service as I should have been already connected at the start of this month and won't be until the end of next month.

bjay51855 · ‎31-03-2021

Still has been no real answer to my initial question so Im putting it out there for anyone who actually knows. As stated earlier were having NBN FTTC installed to the house. We have an underground conduit installed with a draw wire attached but no lead in cable in the conduit. Is this NBNs responsibility to install the cable or mine?

bjay51855 · ‎28-03-2021

Hi TPG, have been having issues getting NBN installed at our new house. Signed up for NBN several weeks ago and had a technician from NBN Co come out to our place. Basically he looked in the pit at the front of our house and said there is no connection to it and that we need to pay for a private electrician to do this for us. After looking into it further and talking to the builder of our house we have an underground conduit already from the boundary of our house to the phone line plug inside our house with a draw wire attached. Also do not have any sort of NBN box installed in our house. Are you able to confirm that we do not need anything else installed on our end and that it is NBNs responsibility to install the wiring from the pit through our conduit to our house and to install the NBN box? Also we were supposed to have the technician turn up 2 days ago and it was cancelled at the last minute and now rescheduled for 3 weeks time on a day when Im not available (only have Fridays off and dont really want to take time off work if the appointment is going to be as useless as last time). Is there any way you can move the appointment to earlier or give any indication why it was cancelled.

bjay51855 · ‎09-02-2021

Yeah OK no worries, Ill jsut wait for ages then. I will try to ask NBN but usually in the past all they say is to ask your ISP and dont bother answering any questions to customers. As for having an account with TPG I had tried to have our new address connected with you as I have had issues with our current ISP but was unable to actually activate the account and then I received that email a few days ago saying that my application was discontinued as NBN wasnt available........

bjay51855 · ‎09-02-2021

So basically we have to wait months and months for the NBN Co to connect some thing to our house, even thought the NBN is already available to all other houses in the area and has been likely for some time and we have 0 other options for internet at our house for those months. I dont suppose there is anything that TPG can do to get a better idea of what needs to happen or if it can be sped up in any way given that it likely all they need to do is install something to our house only, its not like theyre beuilding the entire network in our area

bjay51855 · ‎08-02-2021

Hi I am trying to have my new home connected to the NBN as it was not registered when it was built. The area it is in has NBN coverage already but the address was not coming up. I had registered an account with TPG and it seemed that there was some progress in having it registered however, today I received an email saying that my registration will not be processed as the address is not serviced by NBN. Are you able to clarify what this means? Is my house still in the process of being connected to the NBN or not?

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