@Falex wrote: He suggested we try a higher value.  In the Bandwidth Control page of the Advanced settings of the router, he checked “Enable” and then in the field for Total Upstream Bandwidth, he entered a value of 38000 (only 2958Kbps less than 40958Kbps).  He clicked “Save” and we rebooted the router.  I have attached a screenshot of the enabled & updated Bandwidth Control page. @DavidGC If you’re reading this, I hope this helps you too! Thanks very much for documenting your experiences so thoroughly. In my case, I had previously tried the "5GHZ - channel 44 - width 40 - high transmit power" configuration, but it did not fix my issue. I additionally used WiFiAnalyzer to see other nearby networks operating on 5GHz and tried several channels with relatively low interference, but those configurations didn't help either.   I will give your configuration a try in the coming days. Since December 3rd (when I set my fan to ventilate the device constantly), I have not experienced this issue again. I try to be methodical in my testing, so I'll first need to disconnect the fan and then wait until the problem surfaces again with the current configuration. Then I'll change the configuration to match what you've posted (e.g., in your photo) and see if the problem goes away without having the fan running.   I'll try to remember to report back what happens. Thanks again for your post! ... View more

Hi, @Falex  Thank you for documenting your experience. It is very similar to my own, since I also started with the V1 hardware. I never ended up going through with a tech visit, and instead they just sent out the V2 hardware without the visit. In my case, the V2 hardware has the same problems.   The 5GHz network failed again last night. The fan was not running at the time, but the thermometer I've put on the router was 3 degrees cooler than where it normally is when this happens, which has created some doubts in my mind about possible causes. I decided to run the fan constantly now, and we'll see how we go over the next week.   If I continue to have problems with it even with the fan constantly on, I'll have to conclude that there is no way to fix the problems with the Archer and that I just need to replace it with something that isn't terrible.   I've been very patient with this issue for around 6 months, which is far more than TP-Link or TPG deserve, since there is something seriously wrong with both of the devices they've provided. ... View more

@chicaneau wrote: Hi @DavidGC, the ambient temperature in my study is 25deg recently, where it would have been around 20 previously.    After it locked up again yesterday I decided to give up on the TP-Link Archer VR1600v.    I've replaced it with a Netgear D6400 (bought 2nd hand for $100) and I could not be happier. My connection headaches have gone away.    This device is an absolute piece of junk.  TPG should be absolutely ashamed with themselves for issuing such a piece of crap and not being up front and honest with their customers about the device. Thanks for the recommendation. I might have to end up doing that.   When this problem happens to me, the case is very hot to the touch. I removed the case entirely for the old 1.0 hardware version. This is what is inside:   I think the problem is overheating, and there's nothing actively cooling that 8mm thick heatsink, so once it starts overheating it's basically done for awhile.  So, I took a spare laptop cooler and set it against the unit so it would blow onto the heatsink, like this:     The next time my hardware 2.0 acts up, I'm either going to swap it for this 1.0 version with the fan or do the same thing to the 2.0 version, since I'll be nearly done with it anyway by that point.   If that doesn't solve the problem, I will just need to replace it with another device as you've done, because I will be completely out of ideas. Thanks again for the recommendation.   I think many of us can now state with some authority (and after a huge amount of testing) that these Archer devices are absolute junk for 5GHz networks using a large amount of data. ... View more

@chicaneau wrote: Hi @DavidGC, my 5GHz WiFi problem is back as well. One speedtest.net test and on the upstream it freezes, then 5GHz wifi goes missing.  Any correlation with temperature for you? Does the router feel warmer than usual when this is happening?   I have a thermometer set up against the router, and it's consistently been around a certain temperature (within 1 degree) whenever it kicks off a device. It's been warm again here, and incidents have increased.  Still probably not enough data to rule out coindicence because the problem is so intermittent, but things are pointing toward a temperature issue for me.   For me, once the problem begins, it is really difficult to get it to stop. On a very bad day, it will just keep kicking off the same device over and over again as soon as it starts using a lot of data, no matter how many times I power cycle the router. Usually, I've just given up for the evening when that happens, but the one time I wrapped the router in a frozen towel was the only time I didn't have to wait until the next morning for the issue to go away.   I bought a fan and will start cooling the router the next time I'm having this issue. What I'm waiting for is another really bad day when it kicks off the same device repeatedly (despite power cycling), and then I'm going to activate the fan and see how long it takes for the problem to go away. ... View more

@Nsuria wrote: Thank you for your input @DavidGC .I had given up hope of ever finding a solution but after reading your experiences I am now confident that it is a modem issue. Please keep us updated with your experiences.   After a recent factory reset, I managed about 10 minutes connected to 5G before once again having it drop its internet connection. I'm now back onto 2.4 and sadly still waiting for a response from any of the support team.. @BasilDV @Anonymous  I just wrote a much longer update with more details, but it keeps getting flagged as spam. Short version is that I now suspect this is an overheating issue.   Warmer day here today, and I had a device get booted off the 5GHz network many times tonight with increasing frequency until I decided to wrap the modem/router inside a frozen towel. Then the device got kicked off the 5GHz network with decreasing frequency until the problems stopped. By that point, the modem/router was nice and cold inside its frozen towel with an ice pack sitting on top of it.   The 8mm thick heatsink (with no fan) inside the Archer is probably insufficient for what happens to the chip under heavy load, but I'm going to need to test this for another week or so to be sure this isn't just a coincidence. ... View more

@gordmc73 wrote: The new modem appeared to be pre-setup with my login details, as it connected straight away on first power-up.   When I received my replacement modem/router, it also looked like it was set up with my login details, since it appeared to connect right away. But the internet wasn't working correctly. On further investigation, I realized the login details were wrong and they didn't auto-update after an hour or so.    For me, this was seen by clicking on "advanced" tab, then "network," "DSL," and then the edit icon for "pppoe_ptm_2_0_d" The "username" needed to be my username @ tpg.com.au and then my own password underneath that. Instead, it was a different username and password. Once I fixed that, things were working fine.   Possibly the problems you're having are more complicated than this, but here's hoping it's this simple! ... View more

Hi @Nsuria . Your read of the situation looks correct to me. I have not yet seen this problem get fixed on the Version 1 hardware. I would think that some sort of firmware update for the Version 1 hardware would be able to fix the problem, but I haven't yet heard of a case where that's happened.   After getting the Version 2 hardware and then a firmware update for that hardware, my problem has mostly gone away. I have had it happen 1 evening since then, but that's an improvement over how it used to be. I'm going to try to test it a bit more over the next couple of days. The weather has gotten much warmer here, and I'm curious if temperature might be a factor. We'll see how things go. Good luck! ... View more

Thanks, @chicaneau . Bit baffling for me too, but I've never understood their approach to firmware generally.   Extra tidbit you might get a kick out of... I hadn't yet requested this most recent firmware update, but am glad it happened. My support request had escalated, and I got a phone call from TPG. At the end, they said someone would check my router settings and get back to me. Later, they phoned to book a technician visit. I explained why it probably wouldn't help, but went ahead and booked it to keep escalating the issue. Right after that phone call, I checked the router and noticed the firmware had been updated. They hadn't said anything about updating the firmware, so this was a surprise but was what I was hoping for. More than 24 hours later with no issues, I've cancelled the technician visit and we'll see how we go. ... View more

Thanks @chicaneau  That's great news about the 5 GHz network. Hoping for the same outcome on my side here, especially now that we're on the same firmware.   Sorry to hear about the power points. I've also got 3 wifi power points connected to the 2.4GHz network, but they're Meross brand and haven't had any issues so far. It's been well over 24 hours on the new firmware with no issues, but still too soon to say for sure that everything is totally fixed. ... View more

Sometime in the past day or so, my firmware was updated remotely. Firmware is now 1.1.0 0.9.1 v5006.0 Build 200826 Rel.77218n I think this is the same firmware version that @chicaneau was upgraded to awhile back.   Since the firmware upgrade to 200826 Rel.77218n, no device has been kicked off of the 5GHz network. I will continue to monitor the situation over the next week. Sometimes the issue does not appear until the weekend, which is when the modem/router gets used the most. So we'll see how it does over the next week.   Very surprised to hear your VR doesnt work on 2.4Ghz... very strange. It's normal. The streaming application states that only 5 GHz networks should be used because 2.4GHz will be insufficient. Games are unplayable over 2.4GHz with audio skipping, visual artefacts, and full or partial black screens. Here's an example of the difference (ignore the low framerates): https://drive.google.com/file/d/1-os7uNX-FJt8fcG0XRrLN98EuoGLpebr/view?usp=sharing It gets much worse if there's more movement, which is most of the time. ... View more

@SteveK wrote: Why don't you just connect it to 2.4Ghz? The 2.4 GHz wifi network is not fast enough.   @SteveK wrote: And have you ensured the VR headset has the latest firmware? Yes, but the VR headset is not the only device that is affected by this. The Apple TV also frequently gets kicked off the 5GHz network. Laptops and even wifi speakers have also been kicked off (although we switched the wifi speakers over to the 2.4GHz network many weeks ago, so they're no longer affected).   @SteveK wrote: 5Ghz - Ch44 - 40mhz - transmit = high I tried this on the previous router (hardware version 1) a month or two ago, and it didn't solve the issue. I'll go ahead and try it on the new router (hardware version 2) to see if it makes any difference, since it won't hurt anything to try again.   @SteveK wrote: I have a china media box that is 5Ghz capable, but it is flakey... set it to 2.4Ghz and now it is bulletproof. Are you sure it's your media box that is flakey? I wonder if maybe you've had the same problems with the 5GHz wifi network on your Archer as the rest of us. ... View more

Update: New modem/router arrived this past week. The same problem exists on the new hardware.   Previously, I was on hardware version 1. The current info is... Hardware:  Archer VR1600v v2 00000000 Firmware:  1.1.0 0.9.1 v5006.0 Build 190305 Rel.72906n   @chicaneau it looks like we're on the same hardware now. Has this problem ever happened to you again since upgrading to build 200826 Rel.77218n ?   The VR headset was kicked off 3 times tonight, and the Apple TV was kicked off twice. Since it seems to happen most when we're using them simultaneously, I took the hit tonight and switched off the headset so my partner could watch a movie. Looks like I'll be in touch with tech support again soon. ... View more

Update: Resetting back to factory settings after the firmware update did not fix the problem.   Support is now sending a new modem/router, but it will be the same model I currently have. I told the rep that the problem seems to be an issue with this model of router, so a new one would likely have the same issue. We'll see what happens. ... View more

Another update from me:   Spoke with technical support, and they emphasized that it's important to reset the router back to factory settings after the firmware update. I had not done this, so I noted all my settings and then reset the router back to factory settings by holding down the reset button with a pen long enough for all the lights to go out for a bit (maybe about 15 seconds).   To eliminate the chance that a custom setting might be contributing to the issue, I have not made any changes after the factory reset, apart from login credentials, router password, and wifi network names/passwords.   I haven't been able to test it out for long enough, but hope to do that this weekend. I'll try to post back here either after a successful weekend or if the router failes beforehand. ... View more

Just an update from me: Still no fix to this issue, and I just had my VR headset booted off the 5ghz network again. I'm still on firmware: 1.1.0 0.9.1 v5006.0 Build 190305 Rel.72906n Hardware version is Archer VR1600v v1 00000000   Shane sent me a PM this week to check in on me, but I wasn't able to test out the system until this weekend. Hoping for a resolution soon. ... View more

Firmware update was applied recently, and the revised hardware and firmware is now Hardware Version: Archer VR1600v v1 00000000 Firmware Version: 1.1.0 0.9.1 v5006.0 Build 190305 Rel.72906n   Unfortunately, the problem has not been solved. The 5ghz device was just kicked off of the wifi within the past 15 minutes and cannot rejoin the network. (Edit at 10:25pm: I have now had to restart the router several times tonight because of this issue with more than one wifi device being affected.)   I note the firmware they installed does not match the one @chicaneau listed in an earlier post: @chicaneau's Firmware Version:1.1.0 0.9.1 v5006.0 Build 20082 My (current) Firmware Version: 1.1.0 0.9.1 v5006.0 Build 190305 Rel.72906n What is the next step here? This is happening fairly frequently now, and it makes it impossible to game over wifi or watch movies uninterrupted.   Is there a different firmware version that should be used instead, or do you have any other models of wifi routers available that have better reliability?     @Anonymous wrote: Hi @DavidGC,   Thanks for sending us your details. The firmware upgrade has been requested we'll provide an updates when it becomes available.   Regards,   ... View more

Thanks. Message with info has been sent. In my case, the issue is definitely related to local wifi traffic, as the device that most frequently loses the 5ghz connection from the router is a VR headset streaming a game from a PC on the local network. Lots of traffic obviously, and it's like the router eventually just has enough and tells the headset that it doesn't want to talk anymore. :)  Some wifi speakers also have issues after awhile (also just using the local network), but it seems to be less frequent with them. Hoping the firmware update fixes the issue!     @Anonymous wrote: Hi @DavidGC,   We'd love to help request a firmware upgrade for the modem/router. Send us your account details (Username/Customer ID together with the address on file)  Also the following information below.   Modem Details: Modem: Serial number:  Software version:  ... View more

My household has been having this problem for months, and it seems to be getting progressively worse. 5ghz will lose connectivity with high load devices (e.g., VR headset). Once connectivity is lost, it is impossible for those devices to reconnect on the 5ghz network. 2ghz connectivity remains possible, but the slow speed is not suitable for the device. Restarting the disconnected device will not restore 5ghz connectivity, and the router itself needs to be power cycled.   What is the proper process today to resolve this issue? My router hardware version:  Archer VR1600v v1 00000000 My router firmware version:   1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n   Thanks for any help you can give. ... View more