Hi @1r00ster ,   The issue affecting the service is still under investigation by our Engineering Team, we will chase this with them for additional reference on file. We can see that you have been in contact with one of our Engineers and provide the appointment for a  NBN Technician to check the line. Further updates will be provided via SMS or Phone call, we apologise for any inconvenience.   Regards,   @1r00ster wrote: It is now the second week of intermittent rain and I have no internet EVERY time it rains The NBN technicians only come on sunny days and can not find the faults I think it is time for me to escalate this to someone who can get something done and get me a refund and maybe a different provider   ... View more

Hi @1r00ster,   We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. We can see that you have been in contact with one of our Engineers today and advised about the NBN Technician appointment scheduled on, Monday, 22 February 2021. Further updates will be provided via SMS or phone call when it becomes available. We apologise for any inconvenience.   Regards,     Hi My internet dropped out Saturday because it was raining. Sunday was sunny internet was good. TPG cancelled the ticket Monday it rained no internet Tuesday sunny technician came sunny no problem Wednesday sunny all good Thursday rain no internet I have had to upgrade my mobile phone plan so my daughter can do her university work I have paid for this service and think a discount or refund is due ... View more

Hi @1r00ster ,   Welcome to the community!   Thanks for raising this to us, I was able to locate the account using your community details. I can see that the issue affecting the service has been escalated to our Engingeering Team yesterday and still under assessment, it usually takes 24-48hrs for the result. We will chase this with our Team and request urgent feedback when it becomes available.   We apologise for any inconvenience.   Regards,   @1r00ster wrote: Nbn drops out when it rains It rained on Saturday no nbn Sunny Sunday nbn works and TPG canceled the ticket Rain on Monday no nbn   ... View more