Hi @atkitani,   Have you tried to use a desktop/laptop connected via LAN to access the modem's gateway? Hope this help. If you're using a smartphone/laptop to access the gateway, make sure it is connected to modem's wireless network.   If you're using a desktop connected via LAN/Ethernet make sure the cable is properly seated on both modem and desktop.   Tell me how it will go and should you require further assistance.   Cheers! ... View more

Hi @atkitani,   Welcome to TPG Community!   We apologise for the inconvenience this relocation is causing you. We have located the account using your community details and we can see that you have been in touch with our Accounts Team.   As advised, due to infrastructure and technical limitation, we regret to inform you that we are unable to provide the service at your new address and you were advised to send an email with your decision.   Our Accounts Team is waiting for your email and please let us know should you have further queries.       ... View more