Hi @shibainu10 , we had a look at your account and we have seen that your concern has been escalated to our Engineering Team and an NBN technician has been booked for Monday, 19 July 2021, 8:00 AM - 12:00 PM to fix the issue.   The team is closely monitoring this and the case engineer will be in touch through SMS or phone call for any additional updates. ... View more

Hi @shibainu10 ,    For new services, we recommend customers to check if their service has been installed and activated.   We have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated.   If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help   For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more