Hi @Mfoenander66,   Thanks for getting back to us.   We've noticed that the speed test was done via WiFi connection. Have you tried checking the speed via Ethernet/direct connection? We need to make sure if the issue only exists on the WiFi connection or on both.   Also, have you tried pressing the reset button on the NBN Box (ARRIS box)? If done, then our Tech team needs to check this further.   Please shoot me a PM with your preferred time and best number to be contacted by our Tech team.   Kind regards, BasilDV ... View more

Hi @Mfoenander66,   Thanks for sending me your details. I was able to locate your account and ran initial test, it shows your service is connected for 6d 22h 8m and getting a passing speed on the line.   I refresh your connection to our network, kindly run a speed test using a desktop/laptop connected via LAN/Ethernet and post the test result on this thread.   I will wait for the test result, let me know how it will go.   Cheers! ... View more