Hi @cnhang90,    Apologies for the inconvenience this is causing you.    Based on the lodged fault, our Engineering Team has raised this issue to NBN Co. NBN advises of a network issue  which is causing the connection issue.  At this stage there is no Estimated Time for Resolution ( ETR ) due to the complexity of this fault, however please ensure to leave the NTD connected for remote testing purposes.   Further updates will be provided via phone call or SMS.    Regards, Ahra_G ... View more