Hi @jeremymoller   Thanks for raising this with us.   We checked the account and learned that this has been raised to our Engineers.  An NBN technician has been requested and further updates will be provided by via SMS or phone call once available.   BasilDV ... View more

@FaceTime wrote: I submitted a request to tpg to have my hfc nbn connected on 2 January 2021 and am still waiting. I have been provided with the modem but TPG have been unable or unwilling to secure a new appointment with nbn Co. I understand there is a service shortage for hfc connections but I already have the ntd, I just need a port installed. Please explain the delay. FTTC uses existing phone line from the pit to your house to provide the internet. You will plug the NBN provided NCD into the phone line and power. Then plug an ethernet cable between the NCD and your router. You will need a router that has a dedicated WAN port or a port that can be changed to one. ... View more