Hi,   Awhile ago I had drop out problems which seem to be resolved since the TPG technicians last visit.   However, now I am getting really slow internet speeds.   This has been going on since last week.   I have checked the stats on my router and the downstream sync rate has been at 1667 Kbps Line Attenuation 48dB Noise Margin 12.0dB   I usually average about 7000Kbps-9000Kbps downstream.   Please investigate.   Thanks ... View more

Hi,   My internet has been getting worse and worse these past few weeks. Some days it will run ok for a few hours, with minimal drop outs, and others it will drop out like every 5-10 minutes and it's really hard for me to do anything online when that is happening.   These internet drop outs are increasingly becomming more frustrating as I can't wind down from work and simply watch Netflix or play online games which are the two main things I spend my time with online.   My tpg account name is isxxxxxxx   Can you please look into this as soon as reasonably possible?   Here is a log of just a couple of the drop outs from my router: [Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:56:56 [DSL: Up] Tuesday, October 16,2018 18:56:52 [Internet disconnected] Tuesday, October 16,2018 18:56:21 [DSL: Down] Tuesday, October 16,2018 18:56:12 [Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:55:53 [DSL: Up] Tuesday, October 16,2018 18:55:52 [Internet disconnected] Tuesday, October 16,2018 18:55:11 [DSL: Down] Tuesday, October 16,2018 18:55:01 [Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:49:32 [DSL: Up] Tuesday, October 16,2018 18:49:30 [Internet disconnected] Tuesday, October 16,2018 18:48:50 [DSL: Down] Tuesday, October 16,2018 18:48:40 [Internet connected] IP address: 14.XX.XX.XX Tuesday, October 16,2018 18:46:15 [DSL: Up] Tuesday, October 16,2018 18:45:10   Thanks,   Dale ... View more