Hi, hope you're doing well. Just doing a follow-up regarding the connectivity issues raised last Wednesday. I've managed to check the latest update on your escalated case and it shows here that our Engineering team is trying to schedule a tech visit.
Based on the investigation, our Engineering team cannot find any external line fault that can affect the stability of your service so we have requested for a TPG communications technician to attend to the service difficulty and do an on-site testing on 21/October/18 between 12:00PM - 5:00PM. Your attendance is required.
Please confirm your availability and reply to the SMS sent by our Engineering team for appointment confirmation. Thanks for allowing us to assist! Please don't hesitate to get in touch should you need further help. -Mc
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