TPG Community

mallory1 · ‎14-03-2021

Yes still not working. Its the same when checking on other device. As per original message, I can log in to tpg account, with it, but when I'm in there and try to log in to the check email service there, it says username/password incorrect.

mallory1 · ‎13-03-2021

Hi, so I changed my tpg password yesterday. I updated the new password in my Outlook account settings - I have checked and double checked it's the right password, but yet Outlook tells me it can't connect due to the password not being correct. I also know it's the correct password as I can successfully log into my TPG account using it. However when I go into the 'Check email at Post Office' function within the TPG account page, and enter the same details, it says it's an invalid user name or password. How can that be? Would apprecaite any help here.

mallory1 · ‎12-03-2021

Hi, I received the complimentary speed boost email, and have seen a boost, but only from my normal speed of around 40mbp/s (on my NBN50 plan) to between 80 to 90 (depending on which channel I select on my router.   I have FTTP connection, and have a Asus RT-AC68 U modem (firmware up to date) with a TP-LINK 300Mbps Wireless N Adapter on my PC (drivers up to date.   I have rebooted NBN and router. When I log into my account I can see my plan is still listed the same NBN 50   Thanks in advance  

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About mallory1

Re: Email not recognising my password

Email not recognising my password

Re: I can't get the complimentary speed boost to 200Mb/sec as advised. Why not? Still getting 50.