Get online support
Hi @gezza63
Thanks for raising this with us.
We've checked your account and it shows that the free upgrade wasn't applied as of yet.
Please send me a PM with the screenshot or a copy of the notification that you've received for us to raise this further.
BasilDV
Hello,
Can I be added to list of people not getting the speed boost as well.
Email received from TPG: https://i.imgur.com/gp8Z9Ec.png
Thanks,
Welcome to the Community!
We've edited your post as it contains your account username. Please avoid posting any account information on a public thread as it may compromise your account security.
Did you test the speed via Wired or WIFi connection? Are you using the 2.4GHz or 5GHz network?
Could you please run a speed test on both a Wired and a WiFi connection for comparison?
Please post the screenshot or send the result via PM for us to assess this further.
BasilDV
Hi,
I'm having a problem to send a private message as there is no button available to do it even when I'm logged in the forum.
Kindly investigate.
I too am not getting the speed boost as mentioned in the email.
I also cannot PM anyone. my speeds havnt changed either. what to do eh!
edit: i guess i had to post once to be able to PM. Cool!
Please add me to the list as well.
Hi @chrisparry29, please send us a private message with your TPG account details so we can assist you. We will wait for your PM. Thank you.
I am having the same problem with the speed. @Riezl How can I send a PM? it says "Access Denied" for PMs