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Which company am I with?

shayes
Level 2
Level 2
‎10-07-2020 04:55 PM

I have been a satisfied TPG customer for some time now having crossed over from iiNet (and yes I know that iiNet is part of the TPG Group), but lately I note that when I run a Speed Test it shows the ISP as being iiNet, not TPG and is not as stable as the prior TPG connections. Can you please explain why I have been shunted to iiNet servers?

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PeterW
Moderator Moderator
Moderator
‎11-07-2020 09:05 AM

Hello Shayes,

Thank you for your message and for being a part of the TPG Community.

I have attached  link for you to read that explains the process a speed test follows.

Basically speed tests find servers from many providers not specifically your ISP, so it could be TPG, iiNet, Telstra, Optus or many others. Usually it will choose the closest server to your location, in your case it would appear iiNet although no longer your ISP is the closest server for it to test from.

I hope that helps.

Regards

PeterW

https://help.speedtest.net/hc/en-us/articles/360038679834-How-does-Speedtest-select-a-server-

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david64
Level 10
Level 10
‎11-07-2020 10:36 AM

Hi Peter.

Why wouldn't a TPG user use the speed test on TPG's home page? In terms of "closeness", the TPG test should be the closest to any TPG user of ADSL or NBN. The TPG test should give the best speed that can be expected by the user's connection type. A user could try some other speed test server and that would give a more realistic speed because it takes into account network delays.

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shayes
Level 2
Level 2
‎11-07-2020 08:00 PM
@PeterW wrote:

Hello Shayes,

Thank you for your message and for being a part of the TPG Community.

I have attached  link for you to read that explains the process a speed test follows.

Basically speed tests find servers from many providers not specifically your ISP, so it could be TPG, iiNet, Telstra, Optus or many others. Usually it will choose the closest server to your location, in your case it would appear iiNet although no longer your ISP is the closest server for it to test from.

I hope that helps.

Regards

PeterW

https://help.speedtest.net/hc/en-us/articles/360038679834-How-does-Speedtest-select-a-server-

Thanks Peter, but that does not explain why SpeedTest identifies my ISP as iiNet when in fact it is TPG.

Interestingly today it has gone back to TPG...

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