I am so tired of this. I'm trying to give you people more money and you refuse to take it. Every time I try to upgrade my NBN to a higher plan I get this error code < E:adsl_comm:thread_exists > when I get to the end of the process.  I refuse to call TPG because I don't wish to spend hours on the phone with someone I don't understand. Please fix this for me. ... View more

We have very fast Ethernet speeds of 250 to 400 mps down and while our wifi is much slower, its always been enough for us at around 20 to 40 mps down. But suddenly yesterday we are getting 0.1 mps down on wifi, if we can manage to connect at all while Ethernet speeds stay normal. I don't understand what is happening. I've tried everything, restarting, rebooting, restoring, and reconfiguring. This happens on all our devices so its not an internet problem or a device problem. The only thing I can think of is a modem antenna problem or something? Are we able to upgrade to a new and better modem-router? I've been researching but it's way too complicated for me to decide on which modem to buy. And I don't really feel like being on the phone with tpg for hours while they run me through the same things I've already tried. ... View more