Hi @Djumala,   Welcome to TPG Community!   We'd like to check if the modem is still under warranty for us to provide a replacement.   I tried searching for your account using your community details, but unable to find a match. Could you please PM us with your Customer ID or username in order for us to assist you accordingly?   Click this link for the instruction on how to send a PM.   Kind regards, BasilDV ... View more