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wonga316 · ‎29-10-2018

Thanks Erika. Since the post the service has stablised and drop outs appeared to have stopped. I was contacted by TPG support Sunday and requested the service be monitored for another 24 hours. I suspect that the well for the cooper between my premises and the exchange may have been affected by the recent heavy rains. If this is the case, its the first occurance.

wonga316 · ‎27-10-2018

Hi TPG Team, I have been experiencing constant drop outs for approx. a week. A support call was logged with TPG and technican visited the premises yesterday. He confirmed that outlet in use was in good condition. No corresion. We have two more outlets that are unused and he disconnected them. Service ticket reference #8870566. I have logs from router to time stamp the dropouts. I've attached a summary of the dropouts during a 24 hour period from the collected log files. I count 24 dropouts over the period. Complete logs can be provided on request Prior to this, I experience very little dropouts and was happy with the service. Now the service is practically unsuable. Please escalate for further investigation. Router - TP Link VR 1600v1 Firmware - Firmware Version:0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

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Re: FTTN Constant Drop Outs

FTTN Constant Drop Outs