Thank you BasilDV ... View more

Hi Basil DV   Thank you for your apology.  I would like a few point clear should there be a misunderstanding in the meaning of your reply.     Yes your engineering team were "handling it", but I was still getting TPG saying it was NBN and NBN saying there was no problem.  That was after two weeks of poor quality internet.  TPG may rely on NBN for a fix, however I do not pay NBN.  I pay TPG for the service, and thus my issue is with TPG, not NBN.   As a customer I really should not need to know who's problem it is because that just sounds like an excuse by TPG.  TPG is fully responsible for the quality of my internet service.  You know that.   The booking made with NBN today was scheduled without my knowledge, so it should not be a surprise that I was not able to attend.  Contact from TPG before the booking was made would have been better service.   To enable this issue to be resolved I will be monitoring service quality carefully to ensure that I'm getting a service that matches the monthly fee I am paying TPG.   Since this has not occurred for at least the past two weeks, are you able to provide details as what is TPG policy on the issue of poor quality?   If I purchased an item at Woolworths, Coles or any other store and the item proved to be defective or not fit for purpose I would be entitles to a refund or exchange under the Australian Consumer Protection Laws.   Can you explain in what circumstances TPG will provide refunds to customers that have been affected by poor quality of service or defective networks? I mean surely, this is the morally right thing to do by any corporation.  Its not like your a bank right?   regards Peter65 ... View more