I would say have fun going to the consumer affairs. Legality of recording conversations are different for each state. Making a general statement saying that it is legal Australia-wide regarding the legality is you making a false statement. People are trained to take calls in the call centre and they are aware of it and they follow procedures. I'm not sure myself regarding legality of recording a conversation between you a consumer and TPG as a business. But for a private individual to another individual conversation, some states would need the other party to consent to it. In this case, the call centre person did not consent and I assumed followed procedure. You could probably ask them not to record your conversation. If they reject that, then I think you could actually argue that they are not allowed to do so.
... View more