Hi @mikemil    We'd like to run some tests on the line and see what we can do to resolve this.   Kindly send us a private message with your account details.   BasilDV ... View more

Hi @mikemil    Thanks for raising this with us. We've edited your post as it contains your account security. Please avoid posting any account or personal information on a public thread as it may compromise your account security.   We understand that you've been in touch with our Accounts team and the transaction will be investigated as on our end it only shows that we debited the account once.   A case manager will be in touch with you as soon as an update becomes available. BasilDV ... View more