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thanhtung08 · ‎07-11-2018

Thank you very much for looking to my issue and solved it. Have a great day. Tony

thanhtung08 · ‎06-11-2018

Hi there, My account ID is ****. Please check my account for more information. I had NBN account with TPG for 6 months contract. However, I stay with TPG for more than a year and now I would like to cancel my account and get my credit back. I got the bill to pay for the early termination fee. What is the heck going on here? Simple request: I want my credit back and how long does it take? You charge my money very fast but asking for the refund - OMG that is terrible. That all. Best regards, Tony

thanhtung08 · ‎06-11-2018

Hi there, How long for the cancellation process? I applied for ADSL and home phone bundle but at the end, TPG can't provide the service because Telstra reject their document about my application (No Vacant Pair Available) My ID is *****, please have a look into my account properly and solve it for me. I made 3 calls from 3 weeks but I going nowhere. They said they will call me back after a few hours but I waiting forever. I got an email from them on Oct 22, 2018, advised that and until now I just want my refund back. Is that hard? Regards, Tony

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About thanhtung08

Re: NBN service cancel and early termination fee - wrong

NBN service cancel and early termination fee - wrong

Cancellation because TPG can't provide the service