Hi @sellis76,   Welcome to the community!   I would love to help and chase this with our Account Specialists Team. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.   How do I private message (PM) in the community   Regards,           I have recently cancelled my NBN connection due to changed circumstances, and now my account is in credit by $35. I no longer have any services attached to my account, so how do I get this credit returned to me? ... View more