TPG Community

Mueller · ‎15-08-2020

I have no capacity to make/receive mobile calls. I have rebooted, restarted, removed and reinstalled sim card to no avail. Please help me get this sorted ASAP as I need to be able to make/receive mobile calls. My phone is saying "emergency calls only". HELP

Mueller · ‎03-06-2020

Thanks for the prompt response sajalm

Mueller · ‎03-06-2020

I was promised a refund due for international charges but was given a credit amount on my account. I want a refund ($) as per previous discussions. How can this be arranged ASAP. Thanks

Mueller · ‎29-04-2020

UPDATE - just got a call saying given the circumstances a one-off change can be arranged. Thank you TPG for your great customer service. Hi - I have had to return to Australia unexpectedly due to Corona Virus and now need to use my TPG mobile sim again well before I expected. I dropped down to your $1 a month plan to keep my number active but now I am back I need to resume a mobile service without excess charges. I have been told I have to wait until my current monthly cycle ends in 3 weeks. But I need to access minutes and data now. Waiting 3 weeks to change plans seems crazy. Surely I can upgrade plans immediately, even if it means forgoing the balance on my current monthly cycle? Please help me TPG get back to using your mobile service immediately. I am in 2 week hotel quarantine and need to be able to call friends and family during this time. Thanks in advance.

Mueller · ‎24-04-2020

Hi I am currently overseas (have been for 4 months) and I need to recieve SMS messages to my phone. So yesterday I turned on International Roaming (you took $500 off my credit card), made sure SMS was set to active. I have rebooted my phone (LG v30), removed TPG sim and put back in. Cleaned it. Tried putting the TPG sim in my wifes phone. Made sure text messages were set to receive on my phone. I have done everything I can think of to fix this. Now hoping TPG support can help. I am in South America so +14 hour time difference limits the time I can call TPG support. I will try again to call TPG support but hoping you might be able to suggest something to save me an international call on my local South American sim card.

Mueller · ‎09-11-2018

But is there anyway of stopping this before it happens? The suggestion below taken from recent article: Proactive consumers can request a note be made on their account by telco staff to boost identity checks such as a private PIN but few do until they are targeted. Source: https://www.news.com.au/technology/online/security/i-was-really-shaken-up-aussies-continue-to-get-their-lives-turned-upside-down-by-illegal-mobile-porting/news-story/d016cf89d1a424dff1626fe4af3cfdbe?from=rss-basic

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About Mueller

Help ASAP - lost all mobile connectivity - emergency calls only

Re: How do I arrange a refund NOT a credit

How do I arrange a refund NOT a credit

Help changing Mobile plan immediately - not in 3 weeks

Help - cannot receive SMS while overseas - have turned on International Roaming etc

Re: Porting mobile phone number scam protection