So join TPG a few weeks ago. Get the standard email "Congratulations, connection complete....blahblah" Get home, no connection. Call 'customer service', a technician will be out in the next few days. We will let you know. Wait a week, no response. Call 'customer service' . Technician says no lead in cable, organise your own contractor or wait. Organise my own. My technician laughs when I tell him the story. Yep happens all the time, usual response is no lead cable. He checks phone socket, phone box, line to pit..no problems. Issue is no phone service Call 'customer service' . Case manager will call me in the morning. Morning comes, morning goes. Call 'customer service' . Case manager will call me in 10 minutes, on another call. That wsa 2 days ago........really?
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