Hi @3rdrock12,   Welcome to the community!   We are sad to know that you're having issues with your newly activated SIM, we did an article that you may find helpful.   Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile Having trouble sending SMS? What to do - TPG Mobile Data Not Working – Android What to do - TPG Mobile Data Not Working – iPhone If the issue still persists after the troubleshooting, shoot me a private message with your account details (Customer ID/Mobile number) also include your best contact number and preferred tmie.   How do I private message (PM) in the community   Regards,     I have recently switched to tpg and have the sim activated however I cannot make phone calls,  send texts or access the internet away from home. I really disappointed with this as I thought it would be simple. I have been told it will take one to two business days to fix. I don't think is a good solution. I would like it be resolved.  ... View more