I moved to a new place where there is no nbn internet connection. (New home address: 81 harbour street, haymarket, 2000. I called NBN sales about moving home then the staff told me there is no NBN service. She asked me to wait for a response about this situation. After 3 days, I didn't receive it, then I called again today.   Then one staff member from the cancellation department told me that if I can transfer my current account to the new product, the home wireless one then there's no other cost for me. If I just cancel the service, I still need to pay the cancellation fee. But I noticed the home wireless one is not suitable for my family.  If it is suitable for my family I'm happy to try. So in this situation I have no choice. I'm not personally want to cancel the NBN service.Then I'm definitely not happy to pay the cancellation fees. And I already stayed with TPG around 1 year. Actually I don't know why I still have 8 months plan left. Maybe because of miss communication before I don't know.    One more thing, befor I start with TPG there was one staff told me that I can move to other place without any cost. Then I choose this company with 1 year lock in contract. But definitely I didn't notice not anywhere that there is TPG internet connection allows. I'm so disappointed with this company not only about the products but also about the customer service. When I told to the staff that I want to talk to customer service department then she was so angry with me. 😂I don't know why you such angry. You can't help me to solve my problem then I need to talk someone else. Then when I talk to the staff in customer service department she told me that I just need to talk to cancellation department. Where can I make a complain please?    Yes. I just want to complain. A lot.    A good company who cares about their customers' experience also help them to solve their problems once there is, not only just do one-off business.  ... View more