Hi @imeldahogan17   Welcome to the Community!   We were able to locate your account using your community details and it shows that you are under the NBN12 speed tier for FTTN technology.   If you are looking for a pure fibre connection, then you might need to check it with NBN Co. Here's their technology choice program for more information: https://www.nbnco.com.au/learn/technology-choice-program.   BasilDV ... View more