Welcome to TPG Community!
We were able to locate your account using your community details and learned that you were able to contact our Tech team. The case was escalated to our Engineering team since a fault on the network was detected. They've lodged the case to Telstra and was told that they have booked a technician to check your TPG service anytime between now and 22/Nov/2018. Your attendance is NOT required. Further updates will be given by them.
Let us know should you require further assistance.
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