Thank you Ahra, that is the 'trick' I needed to know. I was reluctant to order wireless because there seemed no option to avoid losing the fiber.  Regards :) ... View more

TPG scam? - getting billed after service deactivation. can you pls deactivate my phone number? i had requested it 3 weeks back and i am still getting billed and it's still active. account is 1200803334 I have been on the phone for hours multiple times a day and no one picks up. I spoke to your rep on the phone regarding the cancellation of Phone xxxx. Looks like she didn't do her job apart from being a salesperson asking me to transfer the phone number to my uncle's aunties, and cousins.  Please be professional and resolve this ASAP.   get in touch ASAP and resolve my issue. else I will complaint to the communication ombudsman. News channels are free to use the above text. ... View more

Thanks for the prompt reply.  I understand that you cannot resend the email, as it was quite some time ago.  My question now would be, with whom, or where, do I "complete the registration"?  Is there a Novus portal or website? I searched Google and can find no Novus that appears to be a mobile provider.    ... View more

Noticed I'd gone direct to SpeedTest.net, and not via the TPG support page link.    Wondering how many TPG helpdesk calls result from others getting similar reported speeds when in fact they're ok.    See attached ~  ... View more

Hi Aphra_G and david64, and thanks for your assistance.    However, using Firefox, Chrome, Opera and Edge, the behaviour is the same on SpeedTest.net. Swapping servers produces basically the same results - Vodaphone the best. That is, download of approx 50Mbps. Three of those browsers had never been used for testing, so assume settings/cookies weren't involved.   Meanwhile, same browsers, same PC, same network (local Gigabit Ethernet with Sophos firewall cabled direct to NBN fiber), other speed tests give typically 220Mbps download speed. Windows 10 task manager confirms the browser-reported speeds. That is, 50Mbps on speedtestnet, others 200 plus.    Btw, many other test sites displaying the Ookla type speed dial reported 50Mbps (assume they are 're-badging' Ookla) while the barebones generic test sites reported 200+   FYI - See attached screenshots.    What irks is that during the helpdesk session I was reporting the speedtest.net results back to the TPG agent and we were both relying on what must have been erroneous numbers. Can't quite get my head around this and surprised noone else has run into this gotcha.        ... View more