Hi @jaleaver ,   We've created some articles that will help you troubleshoot the Slow speed issue.   If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please PM us your TPG customer ID, username and complete address.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more