Hi @w00Kster,    If an attempt to renew your service has failed, we send email notifications that it didn't go through. Also, we provide reminders on when the service wil be disconnected/suspended.    You may check your account information by logging in to your TPG My Account.   You may also refer to these articles:    Using TPG My Account & Online Account Info  Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online    For further assistance, I would recommend calling our Customer Service hotline.    Accounts & Billing : 1300 993 011 Monday - Friday: 8am - 9pm Weekends & Public Holidays: 9am - 6pm   Let us know should you still require further assistance.      Regards, Ahra_G ... View more