I recently moved to a new house and applied for internet service again. I was informed that I needed to pay a $10 shipping fee for a new router. However, the delivery was sent to my old address, so I had to drive for an hour and pay tolls to retrieve the package. Due to your administrative error, I incurred significant time and costs. I request a solution to this issue. I have been a customer of your company for 16 years, and I am not satisfied with the service I have received. ... View more

Hi. My plan is NBN Cable Broadband SL Bundle 25 (R).  The download speed is ok, but the upload speed is so slow it's hard to work with. It's about 3 MB. A lot of work from home due to the pandemic, it's too hard. Help ... View more