SHANE, glad to see the Network Team got right onto my question !   Again, TPG let down their clients ... View more

So,,,, TPG are giving TP Link a bad name by limiting their modem features !   How to make friends in the industry    Shane, does TPG ever look on Australian Product Reviews ?   or this that something also hidden from clients, good thing Australian Product Reviews don't have firmware ! Here is a few reviews for you to chew over 1.9 out of 5 star rating is not good ( 3,721 Reviews ) Terrible NBN Customer Service published 5 days ago Since 6 months am calling TPG customer service and requested so many times to change my billing date, every month i was assured it will be changed. Till now the problem is not resolved, i have lost credit score because of this TPG. I have never seen such a terrible customer service. Does TPG understand what a customer is going through calling every month requesting a simple billing cycle change. attached TPG calling history. No one actioned my request. TPG dont care customer request. I have decided to move with other service provider.   Terrible service published 5 days ago cant connect internet - called them 7 times with no resolution. keep telling me that some one will call you. just frustrated as no internet since moving in its been 6 days & this guys are no ready to help   What a joke!! published 1 week ago My son was with TPG for some time for his home internet. His account was being paid on a direct debit plan. He called up TPG today to enquire what was involved if he were to consider changing providers. He was told that his account had a credit. He got home this evening to find out internet was cancelled. Upon speaking with several customer service staff they told us his account was closed due to non-payment. TOTAL CRAP! he was in credit and they took another (close to months) payment out today which was earlier than expected. How can they get away with this. He was told that he needed to give them 30days to cancel and he could still use the service for those 30 days but they just cancelled his access and took the 30 days payment out of his account. Don't go near them. I considered them for some time but I will continue to use my provide Optus for a long time as opposed to even entertaining these shonks!   WORST 5G AND CUSTOMER SERVICE EVER published 1 week ago Switched over to 5G from my 4G account after being advised by TPG. Biggest regret as it was so slow and constantly cut out. I couldn't even work from home. And then to make matters worse, the customer service was so shocking. They cancelled my plan early and left me without internet.   TPG refuse to refund even I did not use the service at all published 1 week ago Called TPG to open an account last 10/6/2022 and my account was activated few days after but for some reason there was a problem with the authentication. Tried a lot of trouble shooting but still it won't work. Decided to cancel the service on 16/6/2022 since there is no hope connecting the service. After emailing the cancellations team they said that I could not get the refund because I did not send them a notice 30 days before. I'm like what??? My service was just activated 6days ago. TPG you better get ur sh!t together. On the process of complaining to telco ombudsman and ACCC         ... View more

They are replacing my VR1600v2 due to it not being able to media share USB above 2Gb.   Why would they send me a replacement modem VX220 g2 if it was also limited in media Sharing via USB ?   Is this Community thing here to help or just cover TPG butt on not giving out their Firmware limitations ! ... View more

Seems I'm not getting the VX420-G2h TPG don't have any.   So they offered me a old piece of rubbish   VR500 or VX220   So much for customer support, just turn your back & laugh at your customers ... View more

23/6/22 Just had a chat with TPG Senior Network Engineer about this problem. TP - Link have a beta firmware to fix this problem but TPG have No interest in looking at this beta to help their cuctomers. The only fix I have is to connect my NetGear R7000P as an AP via the VR1600v2.   The NetGear R7000P is a much bigger unit & I don't have the space on my desk & putting it on the floor means always being careful with my chair or walking around.   I scratch my head in thinking how many VR1600v2 TPG has given to customers only to turn their back when it comes to thinking about customer support.    Why give out Modem Routers with a known firmware problem ! Customer service in my opinion should have jumped on this problem & told the tech guys, you find a replacement Modem Router that we can supply customer that want media sharing.    The neighbours on both sides of me ( with a different ISP ) have media sharing on their 3/4 Smart TV's via the supplied combo router-modem - TP-Link AC2100 & Netgear Combo C6250 they can stream downloaded Youtube vids of 20 & 30 Gb.   TPG, you maybe 1 of the biggest but you're not 1 of the smartest. ... View more