Hi @29121999hannah   Thanks for raising this to our attention.   We'd like to look into your account for better understanding of the situation. Please send me a PM with your TPG username or customer ID number.   If you are using a WiFi connection, it is possible that signal interference is causing it. We've created some articles that may help you resolve this issue. Slow speed issues Wireless Channel on your modem - what is it and why should I change it? Easy Steps to Improve Wi-Fi Connection In Your Home BasilDV ... View more